Websites + Marketing Help

What happens when I delete media from my media library?

When you delete media from your media library, that file is marked for deletion on our servers. This is called a soft delete. Your media will still be accessible to anyone using a direct link, and it will still appear anywhere it's currently used on your website.

Select a question to see its answer:

  1. What is a soft delete?
  2. Why do you soft delete media?
  3. How long does the media I delete myself remain online?
  4. Can anyone see the things I thought I deleted during that time?
  5. I have an urgent deletion request for something I uploaded. How do I remove it immediately?
  6. Is there ever a time when something is deleted right away?
  7. How do I permanently remove media from my library?

What is a soft delete?

A soft delete is a process in which the file you delete is marked as deleted but not removed from our servers. The file will still be accessible via direct links and will continue to appear where it's used on your website.

Why do you soft delete media?

We soft delete media to prevent disruptions on your website and ensure any direct links to the media aren't broken. It's part of our commitment to maintaining a seamless user experience.

How long does the media I delete myself remain online?

Soft deleted media typically remains online until it's permanently deleted. The timing for permanent deletion can vary and often requires a direct request to our support team.

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Can anyone see the things I thought I deleted during that time?

Yes, anyone with a direct link to the media can still access it. It will also continue appearing in any place where it's used on your website.

I have an urgent deletion request for something I uploaded. How do I remove it immediately?

For urgent deletion requests, like if you've accidentally uploaded sensitive information, you'll need to contact our support team immediately. They can guide you through the process and ensure your media is permanently deleted. Our GoDaddy Guides are here to help.

Is there ever a time when something is deleted right away?

In general, immediate deletions are not standard practice due to the soft delete policy. However, if you urgently need immediate deletion, our support team can assist with this case-by-case.

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How do I permanently remove media from my library?

If you wish to delete media permanently, you'll need to reach out to our support team. They can help you with the process to ensure your media is permanently removed. Our GoDaddy Guides are here to help.