Having trouble signing in to Microsoft 365?
If you can't sign in to your Microsoft 365 email account, try these solutions.
|You're unable to sign in using your email address and password.
Sign in to your Microsoft 365 email in your web browser or from the
Email & Office Dashboard.
If you can sign in online but not on your email client (like Gmail or Apple Mail), make sure your email account is set up using these steps.
|You're the administrator of a Microsoft 365 account and you or one of your users has lost or forgotten the email password.
|Try one of the following:
|You're an email user (not the GoDaddy account owner) and you've lost or forgotten your email password.
|Send yourself a password reset email.
|You set up multi-factor authentication (MFA) but can't access your method.
|Reset your MFA method.
|You can successfully sign in online but are having trouble with Outlook for Windows.
|Clear the Windows Credential Manager.
|You can successfully sign in online but are having trouble with Outlook for Mac.
|Try one of these solutions.
|You have a Business Professional plan or greater and can’t sign in to Outlook for Windows or Mac.
|Verify Outlook is set up correctly.