Account Management Help

GDPR privacy features for EU residents

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By May 25, 2018, additional features will be added to the account center for EU residents in support of the General Data Protection Regulation (GDPR). These features include the ability to:

More information on each feature is included below.

Data Portability

You may request a copy of your personal data in an electronic format that you can take to other service providers. We will respond to your request within 30 days by providing a link to a location where the data can be downloaded.

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Account Closure and Data Deletion

You may request to close your account. The following conditions apply:

  • All products and services must be cancelled prior to closure. If there are any active products or services in the account, the account cannot be closed.
  • All Good As Gold accounts must be closed.
  • All In Store Credits will be forfeited.
  • You will no longer be able to log into your account after it is closed.

Upon closing your account, it may take up to 30 days for account data to be deleted. After deletion, you will no longer be able to access your account and your account will be unrecoverable. Data that is necessary for the products or services you have purchased may be retained if it is required for our legitimate business purposes or legal or contractual record keeping requirements.

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