Microsoft 365 from GoDaddy Help

Enable or disable multi-factor authentication

Multi-factor authentication (MFA) prevents unauthorized access to your Microsoft 365 account. MFA requires a verification method, like a code sent to you in a text message, whenever you sign in to your account. If your password is ever compromised, attackers can't duplicate this verification method and are blocked from accessing your account.

Note: This article is for Microsoft 365 customers who want to set up MFA for their email accounts. If you want to add 2-step verification to your GoDaddy account, see this article instead.

Required: You need admin permissions to change MFA settings. Learn more about admin permissions for Microsoft 365.

Enable and enforce multi-factor authentication

To require users to use a sign-in verification method whenever they access their accounts, turn on MFA.

  1. Go to the multi-factor authentication page.
    Note: If you’re not an admin but try to access the page, you’ll see the error message “You do not have sufficient permission to access this page.”
  2. To enable MFA for a specific user, select the checkbox next to their display name. You can select more than one user.
    Checkbox to left of user email address
  3. On the rightmost side of the page, under quick steps, select Enable.
    Under quick steps, enable and manage user settings options
  4. In the confirmation window, select enable multi-factor auth, and then select close. MFA will be enabled for the selected user(s).
  5. Select the checkbox for the same user(s). Under quick steps, select Enforce.
    Under quick steps, Disable, Enforce, and Manage user settings options
  6. Select enforce multi-factor auth, and then select close. MFA will be enforced for the selected user(s).
  7. Set up a sign-in authentication method for each user that had MFA enforced (you can send these instructions to each of your users if you don't have access to their accounts):
    1. Sign out of Outlook on the web.
    2. Sign in to the Security info page. If you see a message that more information is needed, select Next.
    3. Set up a sign-in method. You can use this article to walk through the steps.
  8. After enabling MFA, you'll receive an app password for email clients using Basic authentication. Make note of it, and then select Done.

You're good to go! MFA has been enabled and enforced for the selcted users. We recommend adding another sign-in method in case you lose access to your primary method.

Disable multi-factor authentication

If you want to stop requiring a verification method for the selected users, you can turn off MFA. Users will only need their email address and password to sign in after MFA is disabled.

  1. Go to the multi-factor authentication page.
    • If you don't have access to your MFA authentication method, reset MFA first.
  2. To disable MFA for a specific user, select the checkbox next to their display name. You can select more than one user.
    Checkbox to left of user email address
  3. On the rightmost side of the page, under quick steps, select Disable.
    Under quick steps, Disable and Manage user settings options
  4. In the confirmation window, select yes and then select close. MFA will be disabled for the selected user(s).

Related steps

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