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Office 365 from GoDaddy Help

Create a shared mailbox

Office 365 shared mailboxes make it possible for a group of people to monitor and send email from a common email address. Learn more about shared mailboxes.

Watch a short video of this task farther down the page.

Required: You need admin permissions to create a shared mailbox. For more info on admin roles and permissions, see Office 365 admin roles from Microsoft.
  1. Sign in to your Email & Office Dashboard (use your GoDaddy username and password).
  2. Go to Office 365 Admin and select Advanced.
    Office 365 Admin tab to select Advanced.
  3. Next to Exchange, select Sign In.
  4. Under recipients, select shared.
    Shared recipients
  5. Select the plus sign above DISPLAY NAME
    Plus sign
  6. The new shared mailbox window will open.
  7. Field What to enter
    Display name The display name for your shared mailbox.
    Email address The name of the email address (appears before the @).
    Domain menu Select the domain you want to use (appears after the @).
    Users Enter email addresses to give people permission to use this shared mailbox.

    Note: To access a shared mailbox, you have to be added as a member. Sign in to the shared mailbox using your email client or webmail.

  8. Select Save. It can take about 15 minutes for the shared mailbox to be available for all users.

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