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Breach of Security , Policy and Trust

I am Nishant Haridev , Director and CO-Founder of Immortal Dreamz Sol Pvt Ltd. located in India.

On 28th of August ,2018 our Website with URL www.immortaldreamz.com

 

which is hosted with Go daddy has gone down.Though our technical team tried reaching out to the customer care team of go daddy, they have been
Telling us that is a known issue and the go daddy technical team is working towards it.They have had no clue on how long its gonna take to resolve , our business was affected for almost 20+ Hours and we are extermly unhappy towards the turn of events.

It doesn’t stop here , after the website was up and running we found one our employees official mail id ( CPanel mail ) was missing and few pages of our website are also missing. We have had to call back the customer care godaddy and again all they have to say is that it will take time and they are looking into it.

Its been over 7 Days since the issue has occurred and there is serious breach of policy and trust, we would like to understand from go daddy ,if at all they are willing to sort the things out before we take further actions.


NOTE : As a customer , neither we were informed about the downtime of the server OR the issue and till date we have no clue about what is going on , NO FEEDBACKS and NO CALL BACKS !