cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Go to solution

Some users not able to log into website

We have our members only section password protected.  Some of our users continually have issues logging in.  This includes me as of today.

1 REPLY 1
Super User II Super User II
Super User II
Solution

Re: Some users not able to log into website

@BeckyGoldsmith 

 

Hmmmm...  Since it is only some of your users it must be something specific to them.   Can you ask them if they have any ad blocking/tracking add-ons installed on their browsers?  Of if they have cookies turned off/blocked in their browser settings?

 

If they are, ask them to add your site to their approved websites in the Privacy and Security > Cookies and Site Data settings of their browser.

 

These two things will mess with logins as there are "good" cookies that are used to facilitate the login process. 

 

HTH! 😉

 

Judith
"Many of life's failures are people who did not realize how close they were to success when they gave up." ~Thomas Edison