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Premier SSL certificate renewal

Hello, 

Trying to get my website premium SSL certificate renewed since 2 WEEKS. When we completed all the required formalities by 8th JUNE 2 times verification of identity and organization has been done. STILL no certificate renewal has happened - the date of expiry is approaching!! 

Tech support is pathetic - keeps you on hold for hours! India based tech support is at least better but they cannot do anything about the issue. and other counterparts in USA take almost 30-40 mins to understand the issue and perform the act of doing the verification and no data / document is logged as evidence of the verification and validation call . And then keeps repeating the process!! 

Anyone reading this ??? how can one reach the senior management of tech support in godaddy ???

1 ACCEPTED SOLUTION
Super User II

The Community is primarily for GoDaddy users to share tips and advice.  For technical issues you'll need to work with support, see if you can get into live chat from this link.

https://www.godaddy.com/help/contact-us?countryview=1

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1 REPLY 1
Super User II

The Community is primarily for GoDaddy users to share tips and advice.  For technical issues you'll need to work with support, see if you can get into live chat from this link.

https://www.godaddy.com/help/contact-us?countryview=1

View solution in original post