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Canceling cert auto-renewal started 60 days in advance

So...  help me understand this.  

 

60 days(!) before a cert expires, some auto-renew process starts sending emails to issue a new cert and the customers account is charged(!).  Never mind that 60 days is beyond any reasonable amount of safety, but there is NO WAY to actually cancel that auto-renew process once started ?!?

 

We have a valid cert that was paid for until August, and DON'T want to auto-renew.  But after going through Go Daddy support chat were told we can't cancel the renewal (that's still 6 weeks out) without canceling our current, valid, already paid for cert ?!  They then referred me to call billing, who apparently could stop/credit the auto-renew.  After talking with them, they said a credit would be issued.  But then today we get a denial email on the credit?!

 

How does this work, where you start an auto-renew process and charge someone 60 days in advance which can't be stopped without affecting something valid that was previously purchased?

1 ACCEPTED SOLUTION
Moderator
Moderator

Hi @casinoman,

 

Welcome to the Community.

The users in this community forum have no access to your account or ability to provide a refund. An SSL certificate is always renewed 60 days prior to expiration. This not only allows for a seamless transition for using the renewal credit, but for any verifications necessary for implementing the certificate. It also does not cause you to lose any time on the certificate; you will have use of the full 12 month term.

 

The auto-renewal feature on this product can be removed at any time to avoid billing. Once the renewal has been made, the agents are correct. The SSL would need to be cancelled/removed so they can process the refund for you. 

 

That said, there is an exception to the GoDaddy refund policy on renewed SSLs. While it can't be refunded now (as you'd have to cancel and lose the remainder of time), the renewal charge can be refunded to you after the original term has elapsed. At that time, you may cancel the existing certificate. "Refundable within 30 days of the certificate's original expiration".

 

Please contact our customer support team at that time to cancel and process the refund. If calling isn't an option for you, please try our live chat available Monday-Friday from 5am-6pm Arizona time (MST) on the US/English home page (https://www.godaddy.com/help/contact-us).

 

 

 

 

TLH - GoDaddy | Community Moderator
Supporting you at x.co/247support

View solution in original post

1 REPLY 1
Moderator
Moderator

Hi @casinoman,

 

Welcome to the Community.

The users in this community forum have no access to your account or ability to provide a refund. An SSL certificate is always renewed 60 days prior to expiration. This not only allows for a seamless transition for using the renewal credit, but for any verifications necessary for implementing the certificate. It also does not cause you to lose any time on the certificate; you will have use of the full 12 month term.

 

The auto-renewal feature on this product can be removed at any time to avoid billing. Once the renewal has been made, the agents are correct. The SSL would need to be cancelled/removed so they can process the refund for you. 

 

That said, there is an exception to the GoDaddy refund policy on renewed SSLs. While it can't be refunded now (as you'd have to cancel and lose the remainder of time), the renewal charge can be refunded to you after the original term has elapsed. At that time, you may cancel the existing certificate. "Refundable within 30 days of the certificate's original expiration".

 

Please contact our customer support team at that time to cancel and process the refund. If calling isn't an option for you, please try our live chat available Monday-Friday from 5am-6pm Arizona time (MST) on the US/English home page (https://www.godaddy.com/help/contact-us).

 

 

 

 

TLH - GoDaddy | Community Moderator
Supporting you at x.co/247support

View solution in original post