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Wordpress errors with Plesk

Having significant errors and slow load times working up a new wordpress site. Clicking to install plugins results more often than not in Install Failed messages, and server errors (#500), sometimes I get the following: 

 

"Installation failed: 500 Internal Server Error <!--[if lte IE 6]><![endif]--> Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator to inform of the time the error occurred and of anything you might have done that may have caused the error. More information about this error may be available in the server error log. Web Server at &#102;&#111;&#117;&#114;&#99;&#111;&#108;&#111;&#117;&#114;&#46;&#99;&#111;&#109; <!-- - Unfortunately, Microsoft has added a clever new - "feature" to Internet Explorer. If the text of - an error's message is "too small", specifically - less than 512 bytes, Internet Explorer returns - its own error message. You can turn that off, - but it's pretty tricky to find switch called - "smart error messages". That means, of course, - that short error messages are censored by default. - IIS always returns error messages that are long - enough to make Internet Explorer happy. The - workaround is pretty simple: pad the error - message with a big comment like this to push it - over the five hundred and twelve bytes minimum. - Of course, that's exactly what you're reading - right now. -->"

 

I'm using Avant theme (that runs just fine on another site using godaddy Linux hosting), and have wordpress 5.0.1 (update to 5.0.2 fails). MetaSlider, Contact Form by WPForm, Elementor and P3 all failed. Breadcrumb NavTXT and Instagram feed plugins installed ok. 

 

Any ideas? Thanks!

3 REPLIES 3
Community Manager
Community Manager

Re: Wordpress errors

Hi @fourcolour. Thanks for being part of GoDaddy Community! The first place I usually suggest starting any time someone experiences a 500 error is the error details. For a Plesk account, you should be able to make the details appear by using this guide

 

If you're not on a Plesk plan that has been upgraded to Plesk Onyx yet, then you could be running into issues with the PHP version available. That would be a complete guess without knowing the error details though. Hope that helps. 

 

JesseW - GoDaddy | Community Manager | 24/7 support available at x.co/247support | Remember to choose a solution and give kudos.

Re: Wordpress errors

Thanks, Jesse. The link provided is a bit sketchy on details on how to insert the code. Got halfway done and then crashed the site with 500 errors while messing around with the config file. Tried a few different ways with the same result, and returned quickly to the original config file.

 

I did however follow up with the plugins that failed to install, and found several that suggest problems may arise using old php. Our account still has php 5.4 and would appreciate it if this could be upgraded swiftly. We have the 'ultimate' plan.

Community Manager
Community Manager
Solution

Re: Wordpress errors

@fourcolour - GoDaddy is in the process of upgrading all Plesk accounts to Plesk Onyx. If you haven't yet received the upgrade, it will come, probably within the next month. Unfortunately, I do not have a timeframe for when individual accounts will be upgraded. 

 

Once you're on Plesk Onyx, you should have the ability to upgrade your PHP version to PHP 7.x. For more information on changing your PHP version, please see this article

 

JesseW - GoDaddy | Community Manager | 24/7 support available at x.co/247support | Remember to choose a solution and give kudos.