Email error messages

[cartermt]

Hi all,

Recently I have been receiving these error messages non-stop throughout the day. I have been receiving about 3,000 messages per day such as the 2 examples below;

From: Mail Delivery System <Mailer-Daemon@n1plcpnl0062.prod.ams1.secureserver.net>
Date: 02 July 2017 at 11:40:15 GMT+2
To: 
Subject: Mail delivery failed: returning message to sender

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

 
   host n1nlshrout-v02.shr.prod.ams1.secureserver.net [188.121.43.247]
   SMTP error from remote mail server after end of data:
   552 5.2.0 RbMVd6P5lxbb9 :: CPANEL :: Message rejected for spam or virus content ::
   Please include this entire message when contacting support ::
   v=2.1 cv=E9tt3fpl c=1 sm=1 tr=0 p=l5ncFIEFAAAA:8 a=ByL9XyD0b+HuHp8SH3oiXg==:117 a=RF7uKo2ga/JNB9/BP9+CEg==:17 a=L9H7d07YOLsA:10 a=9cW_t1CCXrUA:10 a=s5jvgZ67dGcA:10 a=9+rZDBEiDlHhcck0kWbJtElFXBc=:19 a=1oJP67jkp3AA:10 a=G3gG6ho9WtcA:10 a=ZZnuYtJkoWoA:10 a=r77TgQKjGQsHNAKrUKIA:9 a=Ux-Fs5D50f8Nq67pF3QA:9 a=QEXdDO2ut3YA:10 a=1e2Bhj8WyZ0A:10 a=9hO7IVMuxfUrLprocg0A:9 a=_W_S_7VecoQA:10 a=7Kx2kKXQO7KttoEQRD1R:22 ::
   100.00

From: Mail Delivery System <Mailer-Daemon@n1plcpnl0062.prod.ams1.secureserver.net>
Date: 02 July 2017 at 10:46:45 GMT+2
To: 
Subject: Mail delivery failed: returning message to sender

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

 
   host n1nlshrout-v02.shr.prod.ams1.secureserver.net [188.121.43.247]
   SMTP error from remote mail server after end of data:
   552 5.2.0 RaWjd8TYgWm3Z :: CPANEL :: Message rejected for spam or virus content ::
   Please include this entire message when contacting support ::
   v=2.1 cv=Z/JMZClA c=1 sm=1 tr=0 p=l5ncFIEFAAAA:8 p=34E0ONk2enDhclLVNSoA:9 a=ByL9XyD0b+HuHp8SH3oiXg==:117 a=u1Hb32T8cbCLJwXkdLVd7w==:17 a=L9H7d07YOLsA:10 a=9cW_t1CCXrUA:10 a=s5jvgZ67dGcA:10 a=9+rZDBEiDlHhcck0kWbJtElFXBc=:19 a=G3gG6ho9WtcA:10 a=r77TgQKjGQsHNAKrUKIA:9 a=QEXdDO2ut3YA:10 a=1e2Bhj8WyZ0A:10 a=_W_S_7VecoQA:10 a=7Kx2kKXQO7KttoEQRD1R:22 ::
   100.00

Could anyone help me, as I can not even read any of my mails since my mailbox is flooded. Help is much appreciated 🙂 

[T-3D · Accepted solution]

Greetings @cartermt , 

The key phrase in the error message is - 

:: Message rejected for spam or virus content ::

Generally that's a content related issue where something within the message has been reported by others as spam or virus related content (it may not, be, but it has been reported as such). Please check your content and mailing lists to avoid being perceived in this way.

You can also reach out to our live support to help review the specific cause or submit a copy of the original message that triggered the bounce here: https://checkspam.godaddy.com/

I hope that helps,

Thomas D. - GoDaddy | Community Moderator
24/7 support available at x.co/247support

[maxon2020]

Hi all,

I was sending my email to my subscriber using my website email. However, the email bounced back and said that my message rejected due to spam or virus content. May i know is there any solution to solve this problem?  Thanks in advance

The following are the messages received from mail delivering system:

v=2.1 cv=SpowkK60 c=1 sm=1 tr=0 p=_jRkfssVAAAA:8 a=EJDcKNWGZpoWc7bKQd8p7w==:117 a=L9H7d07YOLsA:10 a=9cW_t1CCXrUA:10 a=s5jvgZ67dGcA:10 a=9+rZDBEiDlHhcck0kWbJtElFXBc=:19 a=kq-TaAWRbwcA:10 a=huhJZyfAtnoA:10 a=AzvcPWV-tVgA:10 a=xp3vQuy6Z7kA:10 a=r77TgQKjGQsHNAKrUKIA:9 a=69EAbJreAAAA:8 a=95bS3lIUAAAA:8 a=a4DUj21trtgBCut4BpMA:9 a=I1qDP0dGXAMYquPV:21 a=LKfGqlVz9eMfyZoC:21 a=QEXdDO2ut3YA:10 a=6swdVa78GIEA:10 a=3j4BkbkPAAAA:8 a=riNDgZF4iPbO4tb2groA:9 a=UmFSiEv3KNcGvriw:21 a=E25eiE8ZgY_IkacH:21 a=ZqvAu3Ql1DTPyLxO:21 a=CjuIK1q_8ugA:10 a=iuCZcDubvEgGQ1NtSdPm:22 a=JlwNWS_Myq4plbCuGd51:22 a=cbWvz6PgBJkj13Lw-uQJ:22 :: 100.00

[MostafaSalem]

I'm facing the same problem, 

please help

[dirceuctba]

Having the same problem since yesterday.

[paramountemirat]

hi,

im also facing the same issue. any solutions

[T-3D · Accepted solution]

Greetings @cartermt , 

The key phrase in the error message is - 

:: Message rejected for spam or virus content ::

Generally that's a content related issue where something within the message has been reported by others as spam or virus related content (it may not, be, but it has been reported as such). Please check your content and mailing lists to avoid being perceived in this way.

You can also reach out to our live support to help review the specific cause or submit a copy of the original message that triggered the bounce here: https://checkspam.godaddy.com/

I hope that helps,

Thomas D. - GoDaddy | Community Moderator
24/7 support available at x.co/247support

[cartermt]

Dear @T-3D

I went on the link you provided above but I realised that these messages are not being received as a result of me sending a mail, but rather my mail might have been taken over as I definitely didn't send any mails yesterday and yet i received over 1,000 of these said error messages. Will a password change suffice or is it more intricate than that?

I look forward to your reply 🙂

[cartermt · Accepted solution]

In the meantime, I changed my password to a more secure one and also removed the account from my phone and computer and re-installed it with secure profiles (using SSL). I'll see how it goes but I have no idea if that will do or not. 

[Cre8iveJ]

Every time I try to log into my Office email account, I receive the following error message:

Server Error in '/' Application.

---

Runtime Error

Description: An exception occurred while processing your request. Additionally, another exception occurred while executing the custom error page for the first exception. The request has been terminated. 

I have cleared my cache which hasn't made a difference. I don't usually have any issues with Office, can someone help???

Thanks

[TowelPros]

Same here. I called customer support yesterday and was told MSoft was working on it. It's still not fixed and it's my business account email. UGH!!! I was expecting a few clients to respond about orders and I can't communicate. Frustrating.