Skip to main content
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Email attachments not working

Hi there,


I´ve been experiencing some issues with my email recently (some emails going into clients junk folders etc) and now I can´t add attachments to new emails or current conversations.

When I hover over the ´add attachment´ the little hand usually appears but there´s nothing. Can anyone advise?




Hello @OliMoo!


Thank you for posting. The first place to start with this type of issue is to clear your browser's cache and cookies. If the issue persists, I'd take a look to see if you have any addons in your browser. If you do, disable them and then see if you still have the trouble. If that fixes it, or doesn't, please reach out to our support team. If a specific addon is causing trouble with Web-Based Email, we'd need to know to make our devs aware and if the addon is not the problem, I'd like our team to troubleshoot further with you to discover the cause. 


Heather - GoDaddy | Community Moderator
24/7 support available at

Hi Heather,


Yes that’s worked! Thanks so much for your help. I really appreciate it.


All the best,