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Hey there @Kara23
It's a common misconception, but when hosting and domains are transferred in, it's the responsibility of the account holder to configure everything correctly, not the hosting company.
That being said, this guide should help you get your email configuration set up correctly. Make sure you go to the MX Entry section in cPanel and set it to remote for the domain as well.
Hope that helps!
Once your issue is resolved,
please be sure to come back and click accept for the solution
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Hey there @Kara23
It's a common misconception, but when hosting and domains are transferred in, it's the responsibility of the account holder to configure everything correctly, not the hosting company.
That being said, this guide should help you get your email configuration set up correctly. Make sure you go to the MX Entry section in cPanel and set it to remote for the domain as well.
Hope that helps!
Once your issue is resolved,
please be sure to come back and click accept for the solution
Get Better Support on the Community Boards!
Etiquette When Asking for Help from the Community
Thank you Joe! This is completely different from the instructions that GoDaddy has provided. If they are selling email via Microsoft now, they really need to update the corresponding technical articles.