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2020 cpanel migration - can no longer ftp files to my website

I can no longer use Fetch to ftp files to my website after a cpanel “migration “ occurred. What changed? What do I need to do to fix?

1 ACCEPTED SOLUTION
PL281
Super User II

@Brightkids 

 

If I had to guess you might have been connecting with an IP address or GoDaddy host name vs your domain name - and/or the user/password changed with the migration to the new platform

I am a GoDaddy End User - Just Like You
Check out my site! | I currently manage over 300 WordPress Websites
* Please note that I offer free advice on this forum. Thank You Info If you would like personalized help, please contact me. Otherwise, please ask your question in the proper forum so the answer can assist EVERYONE in the community and not just you. Thanks! *

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2 REPLIES 2
PL281
Super User II

@Brightkids 

 

If I had to guess you might have been connecting with an IP address or GoDaddy host name vs your domain name - and/or the user/password changed with the migration to the new platform

I am a GoDaddy End User - Just Like You
Check out my site! | I currently manage over 300 WordPress Websites
* Please note that I offer free advice on this forum. Thank You Info If you would like personalized help, please contact me. Otherwise, please ask your question in the proper forum so the answer can assist EVERYONE in the community and not just you. Thanks! *

Once your issue is resolved,
please be sure to come back and click accept for the solution

Get Better Support on the Community Boards!
Etiquette When Asking for Help from the Community

View solution in original post

Close. I used to connect with a host name, now it wants the ip address as the hostname. That could be a hassle in the future. It was your comment plus what the guy on 24/7 chat said that made me play with those variables. Thanks.